Trust and transparency
Contact and corrections
Contact us about the website. Contact your carrier about an account, OTP, activation, replacement or registration decision.
Do not send sensitive registration data.
Never email us your phone number, OTP, government ID, passport, selfie, QR code or completed carrier form. We cannot register, reactivate or edit a SIM account.
Editorial corrections
Email corrections@phsimregistration.com with the page URL, the sentence that may be wrong, and a link to a current official source. A screenshot may help, but remove personal information first.
General inquiries
Email hello@phsimregistration.com. We do not guarantee individual account support and cannot contact a carrier on your behalf.
Account and registration help
- Globe or TM: use Globe’s official support channels or dial 211 from a Globe mobile.
- Smart or TNT: dial *888 from the network or (02) 8 888-1111, or use Smart’s official help center.
- DITO: dial 185 from DITO or use DITO’s official help center.
- GOMO: use support inside the official GOMO PH app.
Complaints to a regulator
Our NTC complaint guide explains how to prepare a complaint. We are not the NTC and cannot file it for you.