Found a wrong portal link or outdated step? Tell us. We do not handle carrier account issues — contact your telco for those.
Contact PH SIM Registration for website corrections, editorial feedback, or business inquiries. We cannot access your carrier account, reset OTPs, or register SIMs on your behalf. For account problems, use your carrier hotline: Globe 211, Smart *888, DITO 185.
hello@phsimregistration.com — general inquiries and correction reports.
corrections@phsimregistration.com — factual errors (include URL, screenshot, and date you noticed the issue).
Response time
Factual corrections: target 72 hours, portal URL changes within 72 hours per our editorial policy. General mail: 5 business days.
We cannot help with
- OTP not received (contact carrier)
- Deactivated SIM recovery (carrier store)
- Legal advice about RA 11934 penalties (consult a lawyer)
- NTC complaints filing (see our NTC guide — we explain process only)
Sources
Facts last verified: July 2026.